Terms of Use for Personal Data
The operator, Mobile Telecom-Service LLP, which provides cellular communication services under the "Tele2" trademark (hereinafter referred to as the "Operator"), values ​​the trust you place in us by providing your personal data. We take all necessary technical, organizational, and legal measures to protect such data. To learn what personal data we collect, how we process it, and how we protect it, please carefully review these Terms of Use for Personal Data (hereinafter referred to as the "Terms").

Terms and definitions used in these Terms shall be understood and interpreted in accordance with the terms and definitions set forth in the Public Agreement for the Provision of Communication Services (hereinafter referred to as the "Agreement") and the legislation of the Republic of Kazakhstan.
General Provisions
These Terms have been developed in accordance with the requirements of the legislation of the Republic of Kazakhstan regarding personal data and its protection.

Your personal data held by the Operator is considered confidential information. We have developed and continuously update internal policies for the protection of your data, and we monitor compliance with these policies by our employees.
Obtaining Consent for the Collection and Processing of Personal Data
We collect and process your personal data—which is subject to restricted access—exclusively with your consent.

In accordance with the requirements of the legislation of the Republic of Kazakhstan, the Operator provides communication services to subscribers only upon the existence of an Agreement, the procedure and conditions for the conclusion of which are defined by the relevant rules approved by the authorized body in the field of communications. The Agreement is a public document and is available for review in the "Tele2" mobile application (hereinafter referred to as the "Mobile Application") and on the Operator’s website at www.tele2.kz. The terms and conditions for the provision of communication services and other related services are defined by the Agreement. The Agreement is concluded by way of accession—either through the Mobile Application or via another method determined by the Operator—provided that such method is not prohibited by the legislation of the Republic of Kazakhstan.

By entering into the Agreement, you grant the Operator consent to collect and process all data that you provide voluntarily while obtaining services, as well as any data that becomes accessible to the Operator during the provision of services under the Agreement.
List of Personal Data Collected
These Terms apply to all personal data provided by you upon accession to the Agreement, submitted when interacting with the Automated Service System, entered on the Operator’s website or in the Mobile Application, or otherwise obtained by the Operator during the provision of services.

The personal data collected by the Operator for the purpose of providing services—including data collected during the download and use of the Mobile Application—includes, but is not limited to: Individual Identification Number (IIN), full name, subscriber number, date and/or year of birth, email address, IP address, information regarding your mobile subscriber device, operating system version, unique device identifiers, geolocation, GPS data, bank account details, information on payment transactions (including the time and amount of such transactions), and other information pertaining to you that may become accessible to the Operator while providing you with communication services.

The personal data collected by the Operator for the provision of services is limited to the minimum amount necessary for the conclusion of the Agreement; the requirement for the subscriber to provide such data is mandated by the legislation of the Republic of Kazakhstan.

These Terms do not apply to information collected on third-party information resources, nor to information that you transmit to any other party on your own initiative using our communication networks. Third-party information resources may be subject to their own personal data protection policies. The Operator is not liable for the receipt by the Subscriber of unsolicited text messages (SMS) or other communications sent by third parties using the Operator’s services. Before accessing third-party information resources or providing them with your personal data, we strongly recommend that you carefully review the privacy policies of such resources and exercise extreme caution when sharing your personal data.

You may request information regarding the personal data held by the Operator, including the purposes, sources, methods of collection and processing, and the duration for which such data is processed and stored. Such requests may be submitted via the Automated Service System within the Mobile Application. Any updates to the personal data we hold about you can be made through the Mobile Application, subject to the provision of documentation confirming the changes to your data.
Purposes of Personal Data Collection and Processing
We collect and process personal data for the purpose of fulfilling the terms of the Agreement with the Subscriber, as well as for providing services offered by the Operator’s partners and representatives, including services provided to the Operator by third parties and by the Operator to third parties, convergent services, improvement of the quality of services and customer support, conducting marketing activities, developing and offering new products and services, informing subscribers and users about changes to service terms and procedures, protecting Subscribers and the Operator against fraudulent activities related to the use of the Operator’s services, submitting fiscal reports to government authorities, collecting outstanding debts, facilitating the participation of Subscribers and users in contests and promotional campaigns, and enabling the Operator and third parties to exercise their rights and fulfill their obligations as established by applicable law.
Withdrawal of a Subscriber’s Consent to the Collection and Processing of Personal Data
You may withdraw your consent to the collection and processing of personal data that you have provided to the Operator via the Mobile Application. Please note, however, that we require your personal data in order to provide services to you. Consequently, withdrawing your consent will result in the termination of the services provided by the Operator and its partners.

Consent to the collection and processing of personal data cannot be withdrawn if you have outstanding obligations to the Operator or if there are other legal restrictions in place.
Retention Period for Personal Data
We retain your personal data for as long as is necessary for the Operator to achieve the purposes for which it was collected and processed under the Agreement, as well as for a period of three years following the expiration or termination of the Agreement.

Your personal data shall be destroyed once the purposes for its processing have been fulfilled, or upon the occurrence of other grounds as stipulated by the legislation of the Republic of Kazakhstan.
Measures Taken to Protect Personal Data
Access to your personal data is granted only to those employees of the Operator who require such data to perform their professional duties. All our employees sign non-disclosure agreements regarding confidential information and are informed of the liability they may incur should they violate requirements concerning the protection of subscribers' personal data.

Your personal data is stored in our electronic databases, which comply with international information security standards.
Transfer of personal data to third parties
To fulfill the purposes for which personal data is collected and processed, we may transfer your personal data—including across borders—to our partners, or provide third parties with aggregated data (grouped according to specific criteria) from which it is impossible to identify the individual data subject. Any such transfer is based on the principles of legality and confidentiality. Such transfers are governed by agreements that mandate the non-disclosure of subscribers' personal data and other confidential information. These agreements include provisions to prevent the dissemination of subscribers' personal data without their consent or another legal basis.
Data enrichment and profiling
We may supplement or refine your personal data by requesting additional information from you, obtaining data from publicly available sources (such as public social media profiles), or receiving information from third parties with whom the Operator has a contractual relationship.

Data enrichment and profiling are conducted solely for the purposes of data collection and processing as described in these Terms; this enables us to develop relevant and advantageous offers for you.
Changes to the Terms
The Operator reserves the right to amend these Terms. Any updated version of the Terms shall take effect from the moment it is posted on the Operator’s website or mobile application, unless otherwise specified in the updated version. We recommend that you periodically check for the most current version of these Terms. By continuing to use the Operator’s services after the Terms have been amended, you confirm your agreement to the changes made.
Information about the Operator
"Mobile Telecom-Service" Limited Liability Partnership, BIN 041140004799; address: 7th floor, "Kaisar Plaza" Business Center, 115 Zheltoksan St., Almaty, Republic of Kazakhstan; Operator’s website: www.tele2.kz.